This Site is operated by Tony Ward Couture S.A.L., a Lebanese business corporation, head office located at Alfred Naccache Avenue – Beirut, Lebanon and registered with the Trade and Companies Registry of Beirut under the number R.C. 1010059.
The present terms and conditions is susceptible of modifications from the part of Tony Ward Couture at any moment without prior notice. Please always review the terms and conditions of sales accessible directly on the tonyward.net website.
The purpose of these Terms and Conditions of Sales is to determine the rights and obligations of both parties, exclusively because of the relationships they initiate on the internet, with respect to any online sales of Products offered on the Site.
They apply to all the steps necessary to place the order and ensure the follow-up of such order as contracted between the Parties.
By confirming the order, the Client acknowledges having reviewed the present terms and conditions of sales and expressly declares accepting them in their entirety without any reserves. These terms and conditions of sales shall prevail over any other conditions stated in any other documentation, the purchase act implying the acceptance of these terms and conditions of sales.
The Client acknowledges being perfectly informed that its approval regarding the contents of the present general conditions does not necessitate handwritten signature of this document.
This confirmation as well as the whole data that Tony Ward Couture will register shall constitute the evidence of the existing transactions between Tony Ward Couture and the Client.
- Product availability and authenticity
Tony Ward Couture products available for purchase online include ready-to-wear and accessories. All products are subject to availability; and we reserve the right to limit the quantity of products we supply; supply only part of an order or to divide up orders. We also reserve the right to alter the terms or duration of any special offers or sale promotion. We will inform you if we are unable to fill your order.
We guarantee the authenticity of all products purchased through Tony Ward Couture online. Tony Ward Couture products are crafted with the highest quality materials, design and workmanship.
The products are intended for personal use by the user, and not intended for the latter's professional use.
- How to purchase
Depending on availability, purchases may be made either directly through tonyward.net or through the assistance of our online personal shoppers.
The full purchasing process is detailed at the end of this document (Appendix A).
The order may be modified at any time until its final confirmation by the Client which corresponds to definite acceptance of the offer and initiates the treatment of his order.
Tony Ward Couture will confirm the acceptance of the order to the Client by e-mail to the communicated address by the Client.
The information formulated by the Client at the time of taking the order shall bind him solely: in case of errors in the wording of the recipient’s address and telephone number, Tony Ward Couture will not assume any responsibility with regard to the impossibility of delivering the product.
Prices displayed on the Tony Ward Couture website are quoted in USD including shipment cost. When shipping internationally, the shipment may be subject to import duties and taxes which are payable by the client. Tony Ward Couture is not liable of additional costs related to customs that may occur.
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled.
Tony Ward Couture accepts only the following forms of payment for online purchases:
For added security, your billing address at TonyWard.net must exactly match the address on file at your credit card company. The processing of your order may be delayed if these addresses are different.
Tony Ward Couture reserves the right to refuse any order placed online or to cancel any order by a Client with whom a dispute related to the payment of a prior order is pending.
- Changes and cancellations
If you wish to cancel or modify your order, please send an email within 24 hours of the order submission to [email protected] or else your order will be final and cannot be cancelled anymore.
- Shipping and delivery
Products purchased from Tony Ward Couture online arrive packaged in a secure box.
Once your order has been processed and shipped, you will receive a confirmation email with the tracking number of your package. Tony Ward Couture cannot be responsible for unanticipated delays.
Please note that we are not responsible for any items damaged during transportation or theft. If you wish to insure your parcel at your own expense, please contact us directly to arrange this for you.
If there is a discrepancy with your order, please retain all documentation and packaging and contact us immediately within 48h after receiving the product by sending an email to: [email protected]or else the order will be considered accepted.
- Returns and exchanges
Because the Tony Ward garments are exclusively made for our clients, all items purchased online cannot be returned or exchanged. A dedicated consultant will be personally coordinating with the client during the preparation of the order, guiding the client to choose the right size, answering all her questions, sending images of the order once ready, giving alterations advices if needed once the garment is received by the client… to avoid any misunderstanding and ensure the ultimate satisfaction of the client.
For any claim, please contact us at [email protected] within 48h after receiving the product.
- Changes to the terms and conditions of sales
You can review the most current version of the terms and conditions of sales at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these terms and conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these terms and conditions constitutes acceptance of those changes.
- Governing law – Jurisdiction
These terms and conditions of sales and the contractual relationship between Tony Ward Couture and the client are governed by the Lebanese law.
In case of difficulties in the application of the present agreement, the parties agree upon the possibility, before any legal recourse, to seek an amicable solution of the dispute settlement that may arise during the execution of the present agreement.
- Contact us
For product or online order related inquiries please contact us via email at: [email protected] and we will make sure to assist you as promptly as possible. Please note that we are available Monday-Friday from 9AM-6PM, excluding holidays.
The purchase process on tonyward.net can be conducted in two different ways. The Client can either (1) browse through our collections and Add items to their Wish List or (2) they can Add items to their Shopping Bag from "RTW - Shop Online” & "Accessories” pages and directly proceed to payment.
The Client is guided step by step during the Check-Out Process in both cases. As part of this process, the Client is required to fill in a certain amount of personal information necessary to complete the order.
(1) For any purchase carried out through the Wish List, the Customer will go through the following procedure:
- Browse through our collections (Ready-to-Wear, Couture, La Mariée & Bridal)
- Select the desired Item(s)
- Add to Wish List
- Login or Create a New Account on tonyward.net, if not already signed in
- Navigate to the Wish List page & Submit Wish List
- Complete the "Wish List Form”
- The Customer will then be contacted by our Sales Consultant through his/her preferred method (Phone or Email)
- The Customer and Sales Consultant will discuss and finalize order details
- Fill in the required Measurement fields on the website
- Proceed to Payment
(2) For any purchase carried out through the Shopping Bag, the Customer will go through the following procedure:
- Browse through the "RTW – Shop Online” or "Accessories” pages
- Select the desired Item(s) & appropriate Size
- Add to Shopping Bag
- Verify the selected size and insert additional instructions if needed
- Proceed to Checkout
- Login or Create a New Account on tonyward.net
- Fill in Shipping & Billing Information
- Read & Accept the Terms and Conditions
- Review Order Summary
- Place Order and Proceed to Payment
The customer may check his contact and shipping details as well as his Item Selection, the size selected, the Unit Price, the Total Price of the Order and modify his/her information if necessary before placing the order and proceeding to payment.
The validation of the order is carried out by the Customer through successful payment of the Total Price. It constitutes a firm and definitive commitment.
After validation of the order, the Customer receives an order summary to the email address he provided during the ordering process. This email must be kept by the Customer. The Customer will also receive a copy of the invoice in the package.